Shipping & Returns

SHIPPING 

There are no additional costs for shipping the equipment purchased.

We are based in Berlin, Germany but the equipment is directly shipped from Factory in china to destination.


RETURNS

Products may be returned for a full refund of the product price, provided that the request for the refund is made within 30 days of the date of receipt.

 

Please note that while return shipping is offered free of cost, a 15% re-stocking fee will apply to all returned orders.

 

Merchandise being returned should be new and unused. Items damaged due to any fault of the customer, or during return shall not be liable for a refund. It is thus advisable to retain the packaging of the product.

 

Printed/Digital/Recorded purchases are not returnable or refundable.

 

To initiate a return, please contact us with your order number and we will issue a Return Authorization (RA) number. Returns without an RA number will not be accepted.